Improving response time
Remote access and support for your clients' equipment in no time! When clients call, you can quickly connect – no matter where you are.
With remote access, you don't have to waste time and money traveling to provide assistance. Your clients will appreciate it—and so will your bank account.
When you can service your customers' equipment on demand, you can speed up troubleshooting, reduce downtime, and maximize productivity.
Protecting your work is a serious matter. Multi-factor authentication and encrypted protocols, local access control, and much more make security a priority.
A comprehensive remote access solution for industrial equipment
FactoryTalk Remote Access software is part of Remote Access for Industrial Equipment, a comprehensive solution that also includes the Stratix 4300 Remote Access Router hardware. Together, these products provide secure access to industrial machines from anywhere.
FactoryTalk Remote Access Software: Empowering You
Access to customer equipment from anywhere and at any time opens up a whole world of possibilities.Comprehensive support on demand
Now even the most remote operations are within reach! Remote support for customer equipment means expert technicians and engineers are available on-demand, regardless of distance.Transform the support you provide
Think remote access is just a support solution? Think again! From virtual commissioning to remote firmware management, FactoryTalk Remote Access software will help you reimagine the way you support your customers.Be prepared for the future
Part of providing excellent support is anticipating customer needs. With FactoryTalk Remote Access software, you can support modern data requirements and be prepared for new applications, such as remote support delivered in augmented or virtual reality (AR/VR) environments.Industrial remote access software in general
With FactoryTalk Remote Access software, you can provide installation support, program updates, troubleshooting, remote service, and diagnostics—right where you are.Key Features:
- Simple and intuitive web-based user interface
- Initiate and maintain remote connections regardless of physical location
- Centralized management of accounts, users, permissions, and device registration
Protect the work you do
We know security is critical. With FactoryTalk Remote Access software, you can initiate and maintain secure connections from anywhere.Security features include:
- Industrial-optimized VPN technology for outbound connections only
- Manage user groups, control permissions, and role-based access
- Audit and log administrative changes and remote connections